Privacy Policy

1. Introduction

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our Vietnamese language learning platform and coaching services.

This website and services are owned and operated by DAVID LUENGO JUAREZ LLC.

2. Information We Collect

2.1 Personal Information

When you register for our services, we collect:

Full name and email address
Phone number (for coaching session coordination)
Payment information (processed securely through third-party providers)
Profile photo (optional)
Language learning goals and preferences

2.2 Learning Data

To provide personalized instruction, we collect:

Progress tracking and assessment results
Session attendance and participation records
Learning preferences and feedback
Practice exercise completion and scores
Voice recordings for pronunciation assessment (with consent)

2.3 Technical Information

We automatically collect:

IP address and device information
Browser type and version
Operating system
Usage patterns and platform interactions
Cookies and similar tracking technologies

2.4 Communication Records

Customer support conversations
Coaching session notes (for progress tracking)
Feedback and survey responses
Marketing communication preferences

3. How We Use Your Information

3.1 Service Provision

Deliver personalized Vietnamese language coaching
Track learning progress and provide recommendations
Schedule and conduct coaching sessions
Provide access to learning materials and mobile app

3.2 Communication

Send service-related notifications and updates
Respond to customer support inquiries
Share learning tips and educational content
Notify about new features and improvements

3.3 Platform Improvement

Analyze usage patterns to enhance user experience
Develop new features and learning methodologies
Conduct research on language learning effectiveness
Optimize platform performance and reliability

3.4 Marketing (with consent)

Send promotional emails about our services
Share success stories and testimonials (anonymized)
Provide information about special offers and events
Conduct market research and surveys

4. Information Sharing and Disclosure

4.1 With Your Consent

Share success stories and testimonials (with explicit permission)
Participate in case studies or research (voluntary)
Connect with other learners for group activities (opt-in)

4.2 Service Providers

We share limited data with trusted third parties:

Payment processors (for billing and subscription management)
Cloud hosting providers (for data storage and platform hosting)
Analytics services (for usage insights and improvements)
Customer support tools (for efficient service delivery)

4.3 Legal Requirements

We may disclose information when required by:

Valid legal process or court orders
Government investigations or regulatory compliance
Protection of our rights, property, or safety
Prevention of fraud or illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred to the new entity with appropriate safeguards.

5. Data Security

5.1 Technical Safeguards

SSL/TLS encryption for data transmission
Encrypted storage of sensitive information
Regular security audits and vulnerability assessments
Multi-factor authentication for staff access

5.2 Administrative Safeguards

Limited access to personal data on a need-to-know basis
Regular staff training on privacy and security practices
Incident response procedures for data breaches
Vendor security assessments and agreements

5.3 Physical Safeguards

Secure data centers with restricted access
Environmental controls and monitoring
Backup and disaster recovery procedures

6. Data Retention

6.1 Active Accounts

Personal information retained while account is active
Learning data preserved to maintain progress tracking
Communication records kept for customer service purposes

6.2 Inactive Accounts

Account data retained for 2 years after last activity
Option to download personal data before deletion
Some anonymized data may be retained for research purposes

6.3 Legal Requirements

Financial records retained as required by law (typically 7 years)
Some data may be retained longer for legal compliance

7. Your Rights and Choices

7.1 Access and Portability

Request a copy of your personal data
Download your learning progress and materials
Receive data in a machine-readable format

7.2 Correction and Updates

Update your profile information at any time
Correct inaccurate or incomplete data
Request verification of data accuracy

7.3 Deletion

Delete your account and associated data
Request removal of specific information
Right to be forgotten (where legally applicable)

7.4 Marketing Preferences

Opt out of promotional emails
Adjust communication preferences
Unsubscribe from marketing materials

7.5 Data Processing

Object to certain types of data processing
Restrict processing in specific circumstances
Withdraw consent for optional data uses

8. Cookies and Tracking

8.1 Types of Cookies

Essential cookies only: We use strictly necessary cookies required for core platform functionality (e.g., authentication, session management, security). We do not use analytics, preference, or marketing cookies.

8.2 Cookie Management

You can manage or block cookies via your browser settings. Blocking essential cookies may impact core functionality (e.g., login, session persistence).

9. Cross-Border Data Transfers

Data may be processed in countries outside the United States when necessary for service provision (e.g., cloud hosting)
We ensure adequate protection through appropriate safeguards and contractual commitments
Where applicable, we implement standard contractual clauses and conduct transfer impact assessments
Compliance with applicable U.S. laws and other relevant data protection regulations

10. Children’s Privacy

10.1 Age Requirements

Services intended for users 13 years and older
Parental consent required for users under 18
Special protections for children’s data

10.2 Parental Rights

Parents can review their child’s information
Request deletion of child’s data
Control communication preferences

11. Third-Party Links

Our platform may contain links to external websites
We are not responsible for third-party privacy practices
Review privacy policies of linked sites before sharing information

12. Privacy Policy Updates

12.1 Notification of Changes

Email notification for significant changes
Platform notifications for important updates
Continued use implies acceptance of changes

12.2 Version History

Previous versions available upon request
Summary of changes provided with updates

13. U.S. Privacy Rights

13.1 Federal and State Framework

We follow applicable federal laws and honor state-specific privacy requirements (including Wyoming law). For residents of certain states (e.g., California), additional rights may apply.

13.2 Data Subject Rights

Right to access, correct, delete, and request cessation of processing where applicable
Right to opt out of certain data uses (e.g., targeted advertising) where required
Right to withdraw consent without affecting prior lawful processing

13.3 Additional Protections

We provide clear notice of data practices and honor valid consumer requests within required timeframes

14. Contact Information

For privacy-related questions or to exercise your rights, contact us:

Company: DAVID LUENGO JUAREZ LLC
Privacy Officer: [email protected]
Data Protection Contact (U.S.): [email protected]
Mailing Address: 30 N Gould St Ste R Sheridan, 82801 Wyoming, United States
Phone: +1 (307) 2883104

Response Times

General inquiries: 2-3 business days
Data access requests: 30 days
Urgent privacy concerns: 24 hours