Terms of Service

1. Acceptance of Terms

By accessing and using our Vietnamese language learning platform and coaching services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

This website and services are owned and operated by DAVID LUENGO JUAREZ LLC.

2. Service Description

Our platform provides Vietnamese language learning services including:

  • Online coaching sessions with native speakers
  • Personalized curriculum and learning materials
  • Group learning opportunities
  • Corporate training programs

3. User Accounts

3.1 Registration

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized use of your account

3.2 Eligibility

  • You must be at least 13 years old to use our services
  • Users under 18 require parental consent

4. Payment and Billing

4.1 Subscription Plans

  • All prices are listed in USD ($) and charged monthly unless otherwise specified
  • Payment is due in advance for each billing cycle
  • We accept major international cards and local payment methods (bank transfer, domestic cards, e-wallets)

4.2 Refund Policy

  • 7-day money-back guarantee for new subscribers
  • Refunds for unused coaching sessions may be provided at our discretion
  • No refunds for digital materials once accessed

4.3 Price Changes

  • We reserve the right to modify pricing with 30 days advance notice
  • Existing subscribers will be grandfathered at their current rate for 6 months

5. Coaching Sessions

5.1 Scheduling

  • Sessions must be scheduled at least 24 hours in advance
  • Cancellations with less than 24 hours notice may result in session forfeiture
  • Rescheduling is allowed up to 2 hours before the session

5.2 Conduct

  • Respectful behavior is required during all sessions
  • Recording sessions without consent is prohibited
  • Inappropriate behavior may result in immediate termination

6. Intellectual Property

6.1 Our Content

  • All learning materials, curricula, and platform content are our intellectual property
  • Users receive a limited license to use materials for personal learning only
  • Redistribution or commercial use is strictly prohibited

6.2 User Content

  • You retain ownership of content you create or submit
  • You grant us a license to use your content for service improvement and marketing
  • We may feature student success stories with permission

7. Privacy and Data Protection

  • Your privacy is important to us
  • Please review our Privacy Policy for detailed information about data collection and use
  • We comply with applicable U.S. data protection laws and, where relevant, align with international standards such as GDPR

8. Prohibited Uses

You may not use our service to:

  • Violate any applicable laws or regulations
  • Transmit harmful, offensive, or inappropriate content
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ experience
  • Use automated systems to access our platform

9. Service Availability

9.1 Uptime

  • We strive for 99.9% uptime but cannot guarantee uninterrupted service
  • Scheduled maintenance will be announced in advance
  • We are not liable for service interruptions beyond our control

9.2 Technical Requirements

  • Stable internet connection required for coaching sessions
  • Compatible device with camera and microphone for video sessions
  • Updated browser for optimal platform experience

10. Limitation of Liability

  • Our liability is limited to the amount paid for services in the preceding 12 months
  • We are not liable for indirect, incidental, or consequential damages
  • Some jurisdictions do not allow liability limitations, so these may not apply to you

11. Termination

11.1 By You

  • You may cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of the current billing cycle

11.2 By Us

  • We may terminate accounts for violation of these terms
  • We may discontinue services with 30 days notice
  • Immediate termination may occur for serious violations

12. Dispute Resolution

12.1 Governing Law

  • These terms are governed by the laws of the State of Wyoming, United States
  • Any disputes will be resolved in the state or federal courts located in Wyoming

12.2 Arbitration

  • For disputes under $10,000, binding arbitration may be required
  • Class action lawsuits are waived where legally permissible

13. Changes to Terms

  • We may update these terms from time to time
  • Significant changes will be communicated via email and platform notifications
  • Continued use after changes constitutes acceptance of new terms

14. Contact Information

For questions about these Terms of Service, please contact us at:

Company: DAVID LUENGO JUAREZ LLC
Email: [email protected]
Address: 30 N Gould St Ste R Sheridan, 82801 Wyoming, United States
Phone: +1 (307) 2883104